WiFi opt-in Guest portal Direct booking recovery

Airbnb thinks they know your guests
better than you do.
That ends now.

Guest Connect captures every adult who connects to your WiFi — not just whoever booked. Your contact list. Your rebookings. Your revenue.

See How It Works → Request a Demo
CAN-SPAM compliant Any WiFi hardware Up in under an hour
9:41
Your Stay
WiFi
Network: GuestConnect
Password: mountain2026
Check-out
Sunday by 11am · Linens to the closet · Keys on counter
Parking
2 spots in garage. Permit on dashboard.
Explore
🍕
Brown Dog Pizza
2 min walk · Casual
⛷️
Current Ski Report
18" base · All lifts open
🛒
Clark's Market
5 min drive · Open 7am–10pm
Concierge
What time does the gondola open tomorrow?
The gondola opens at 9am on weekdays and 8:30am on weekends. First tracks this weekend! 🎿
Any restaurant recs for tonight?
Service Request
The hot tub temp seems low.
I'll flag that for the property manager right away. Ticket #204 created. You'll hear back within 2 hours.
Stay
Explore
Concierge
Service
The OTA Problem

They charge you 15%.
Then keep the guest relationship.

Vrbo. Airbnb. and other OTAs have built multibillion-dollar businesses on the backs of your properties, your hospitality, and your reviews — then they hand you one guest phone number and call it even.

You served the whole table and only got tipped by one person.

That's the deal they made for you.

1
contact per OTA booking
what they give you
4–6
adults per average stay
reality

Guest Connect captures all of them — and gives them right back to you, where they belong.

How It Works

From first stay to lifelong guest
in three steps.

01

Guests Connect

A branded opt-in page captures guests' name and email the first time they connect to WiFi. CAN-SPAM compliant. One tap or a simple QR code scan. You own the contact. Not the OTA.

02

Virtual Concierge & Guest Services

Four tabs — home essentials, local recs, chat-based concierge, service ticket requests. Your brand. Your voice, based on your unique property information.

03

You Get Them Back

The Explore tab soft-sells your direct booking URL. Your email list grows. Your OTA dependency shrinks. Every stay compounds.

The Portal

Four simple tabs.

9:41
Your Stay
WiFi
GuestConnect_Lodge · mountain2026
Check-out
Sunday 11am · Keys on the counter
Ski Access
Storage in garage B · Ski bus stop: Oak St
Explore
🍷
New Sheridan Bar
Historic · Best cocktails in town
🏔️
Via Ferrata
Half day · Book by 8am
Love it here? Book direct next time and skip the fees →
Concierge
Is the hot tub heated?
Yes! It's set to 104°F and ready to use. The controls are on the deck near the back door. Enjoy 🛁
Any kid-friendly hikes?
Bridal Veil Falls is perfect — easy 1.5mi, ends at a stunning waterfall. Starts right in town.
Service Request
The dishwasher isn't starting.
Let me help. Is the door fully latched? Sometimes it needs a firm push. If it still won't start, I'll flag it for maintenance right away.
Still not working.
Got it — ticket submitted. Someone will be there within 2 hrs. Reference #312.
Stay
Explore
Concierge
Service
Your Stay
Home essentials, instantly.

WiFi passwords, check-out instructions, ski access, parking, appliance guides — all in one place before they even think to text you. The 10pm "where's the thermostat" calls basically stop.

Explore
Your local knowledge. Their discovery.

Hand-curated restaurant picks, activities, getting around — the stuff that makes a stay memorable. And a gentle nudge: "Love it here? Book direct next time and skip the fees."

We put that in there on purpose.

Virtual Concierge
Chat that knows your properties.

Powered by information unique to your properties and your resort town. Answers guest questions specifically — not generic advice. Gondola schedules, ski conditions, restaurant picks, hot tub instructions. Configurable to know exactly when to escalate to you.

Service Requests
Issues reported. Nothing lost.

Chat-based issue flow loaded with your property's context. You decide what gets handled vs. what kicks a ticket to your team. No more "the sink thing" buried in a text thread at midnight.

OWN IT
3.4×
more guest contacts captured vs. OTA bookings alone
< 1 hr
average setup time per property
0%
CAN-SPAM & GDPR compliant out of the box
Pricing

Simple pricing.
No platform cut.

One-time hardware setup plus a flat monthly rate per property — no revenue share, no booking fees, no gotchas.

Hardware
$100–200
per property · one time
WiFi access point with captive portal capability. Works with your existing router. We help you pick the right hardware for your setup.
Software
$15
per property · per month
Guest portal, virtual concierge, email capture, service tickets, and direct booking prompts — everything, for less than a tank of gas.
Get a Custom Quote →

Pricing varies based on property count and hardware configuration. Volume discounts available for 10+ properties.

Get Started

Stop renting your
guest list from Airbnb.

Works with your existing WiFi. We'll have your first property live this week.

No credit card. No commitment. We'll reach out within one business day.

✓  We'll be in touch soon — looking forward to it.

✓WiFi opt-in portal, branded to you
✓4-tab guest portal
✓Virtual concierge, powered by Claude
✓CAN-SPAM compliant email capture
✓Works with your existing hardware
✓Direct booking recovery built in
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